Help and Advice
The following page links are to relevant websites and organisations that may be of interest
- Charities / Voluntary Groups
- Community Websites
- Emergency Services
- Utility Providers
If you would like to have your business or organisation details added here, please complete our online form:
Help me to help you – Best Practice Advice for Contacting Me
A lot of the work that I do as your local MP is to help constituents with case work.
I receive hundreds of emails, letters and telephone calls each week, and I have put together this guide to help constituents bring their cases to me in the most effective and efficient way possible. I hope that by following this guidance, my staff and I can process your correspondence more quickly, and hopefully this will result in earlier resolution of your case.
For cases involving Government Departments such as HMRC (Tax, Tax Credits and Inland Revenue), the Child Support Agency (CSA), National Health Service (NHS), Charnwood Borough or Leicestershire County Councils, UK Border Agency (UKBA), and Department for Work & Pensions (DWP) Agencies like the Job Centre please provide:
- Your full postal address/contact details.
- Reference numbers, National Insurance Number (if applicable) and any other reference information.
- Brief background.
- Main concerns.
- Your objectives or desired outcomes.
- Copies of any relevant correspondence.
For Ombudsman Cases:
Please contact the relevant Ombudsman’s Office in the first instance to seek their advice on how to lodge your complaint. Generally the complaint form will need to be completed by you, and then signed by me prior to its submission. For further advice please use the below contacts or feel free to speak with a member of my staff on 01446 403814.
The Office of the Pensions Ombudsman
11 Belgrave Road
Telephone: 020 7630 2200
Fax: 020 7821 0065
Parliamentary and Health Service Ombudsman:
Telephone: 0345 015 4033
Textphone (Minicom) 0300 061 4298
Request a call back – Text ‘call back’ with your name and your mobile number to 07624 813 005
Financial Services Ombudsman:
The Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London E14 9SR
Telephone: 0800 023 4567
As a Member of Parliament, I have no legal power by which to compel the authorities, and I may not get involved in constituents legal matters. Consequently, you will need to take such matters up with a qualified solicitor or seek the advice of the Citizen’s Advice Bureau.
For political/policy matters:
Please write to me at my London Office including your full name, contact and postal details, a summary of your thoughts / comments on the specific policy and copies of any relevant documents if required.